Most issues that may arise can be fixed with a quick troubleshooting call to the office, chat, or email to our customer service department. However, if you want a technician to come out and take care of your cooler, it’s no problem to arrange. Service calls are $99, and are completed by a member of our national network of professional, certified installers.
Xowater.com coolers are designed to be virtually maintenance-free. All you have to do is change the filters. The Twist-Off Purification System is the ultimate user-friendly filter on the market. Replacement of the cartridges is completed in a matter of seconds – simply detach the filter body from the permanent head with a twist of the wrist. The new filter cartridge is just as easily replaced by threading it into the head.
The Twist-Off micron purification system is certified for 1,000 gallons. That’s like drinking 200 of those five-gallon bottles of water! However, we recommend that the filters are changed every 6 months for most offices. If your cooler is in a home, then once a year should suffice. We will send you a filter change reminder every six months.