FAQ’s: Maintaining Your Cooler

Maintenance FAQs

Most issues that may arise can be fixed with a quick troubleshooting call to the office, chat, or email to our customer service department. However, if you want a technician to come out and take care of your cooler, it’s no problem to arrange. Service calls are $99, and are completed by a member of our national net­work of pro­fes­sional, cer­ti­fied installers.

BottleLess Direct coolers are designed to be virtually maintenance-free. All you have to do is change the filters. The Twist-Off Purification System is the ultimate user-friendly filter on the market. Replacement of the cartridges is completed in a matter of seconds – simply detach the filter body from the permanent head with a twist of the wrist. The new filter cartridge is just as easily replaced by threading it into the head. The Twist-Off system automatically turns the supply water off when the cartridge is disconnected from the head. No drips. No hassles.

The Twist-Off micron purification system is certified for 1,200 gallons. That’s like drinking 240 of those five-gallon bottles of water! However, we recommend that the filters are changed every 6 months for most offices. If your cooler is in a home, then once a year should suffice. We will send you a filter change reminder every six months.

Absolutely. The cost for a technician service call is $99. Just go to the Shop and add Service Call to your shopping cart.

The one-piece drip tray just lifts out in seconds. It’s molded for durability and is dishwasher safe. So, just stick it in the dishwasher or wash it by hand.

Absolutely! You can chat with us online, email us at info@xowater.com, or call us at 888-299-6144. We’d love to hear from you!

Just go to the Shop or call us at 888-299-6144.

Feel free to contact our customer service for support at 888-299-6144.