FAQs: Coolers

Cooler FAQs

Yes. There is a hot tank on/off switch on the back of our coolers.

Our coolers are already in tens of thousands of businesses. They are designed for heavy commercial use. You should expect the cooler to last at least 5-7 years. Having stainless steel water contact surfaces in the cooler is probably the most important factor in determining the longevity of our cooler.

You can go to the Cooler Features page to see information on all of the coolers.

The cooler purifies the water on demand, so the amount of water should not be an issue for a large company. You will still be able to get unlimited quantities of pure water, but if a long line of people use to cooler immediately after one another, the water may not be chilled optimally. For this reason, we recommend that you have one cooler per 25-30 people, but that can vary by consumption.

Cold Water: BottleLess Direct coolers use a top quality, quiet convection-cooled condenser. This condenser is an internal, spring-mounted, hermetically-sealed compressor with automatic overload protector. No lubrication is needed, and the refrigerant is controlled accurately by a capillary tube. The temperature is controlled by an adjustable thermostat with an ‘off’ position that is easily accessible on the rear of the unit. The temperature of the cold water dispensed is typically between 40 and 44 degrees. To rate cold water capacity/recovery, there is an “apples to apples” test used by the Air Conditioning & Refrigeration Institute (ARI). In a room that is 70 degrees, you measure how many 3-ounce cups of <50 degree water per hour. BottleLess Direct coolers provide 53 cups in a 70 degree room.

Hot Water: The 520 watt heating element ensures precise temperature control. The cooler can provide 45 6-ounce cups of 180+ degree water per hour. The cooler comes with a hot tank on/off switch for locations who do not want instant hot water.

No. It just plugs into a regular electrical outlet. It has a 3-prong plug (like a coffee maker).

We keep statistics on our “defect rate”. For the 2013 calendar year, our defect rate is only .37% – not even 1/2 of 1%. XO Water BottleLess coolers are built well and made to last.

Our coolers do not require a drain. Instead, the coolers come with a drip tray. With 14 million bottled water coolers installed across the USA, most people know by now that the drip tray is not a drain. Once you put your cup under the faucet, most people know to let go of the faucet before removing their cup. For those who drip, the tray is removable and dishwasher-safe.

Absolutely! You can chat with us online, email us at info@xowater.com, or call us at 888-299-6144. We’d love to hear from you!

Just go to the Shop or call us at 888-299-6144.

Feel free to contact our customer service for support at 888-299-6144.